We’re here to help

If you have any issues, feedback or ideas, let us know - we’d be happy to help.

FAQs

We work with many types of business, from sole traders to clubs, charities, and companies. If you want to take payments anywhere, anytime, Lopay is here for you. Create QR codes for your customers to scan and pay in seconds or send a payment link over text, email, or social media so your customer can pay from anywhere. And if you still need one, we offer a free card reader too.

Please note: You can’t use Lopay if you sell products and services that are either prohibited by the credit card network or violate laws in the countries where Lopay operates. For more information please see our Restricted Businesses page.
Lopay enables faster cashless transactions. Your customers can pay by Apple Pay or Google Pay in just two taps on their smartphone. Simply ask your customer to scan the QR code on your Lopay smartphone or a Lopay Paypoint – or send a payment link via text, email, or social media. No need for a wallet and no app download. Your customer just needs a smartphone.

For contactless and chip & PIN card payments, we offer a free card reader. So that’s sorted too.

We charge a flat transaction fee that includes card network costs – and you choose when you receive your money:

  • 0.79%* for Weekly payouts (every Thursday)
  • 0.99%* for Next Day payouts (next business day, Monday to Friday)
  • 1.79%* for Instant payouts (immediate, even on weekends & holidays)
 
* Rates apply to UK Visa & Mastercard payments. American Express, corporate & international card payments are 1.79% (or 2.79% for Instant payouts) due to higher associated network fees.
 
Minimum payout is £1 (or £10 for Instant payouts). And your first card reader is completely free if you transact £2,500 in the first 6 months.  (Postage & Packaging applies.)
 
No monthly subscription charges. No minimum term. No additional fee for payment links.
Yes! Just 3 steps and you can be taking payments in minutes:

  1. 1. Download the Lopay app from the AppStore here or the Play Store here
  2. 2. Enter your company and contact details to register
  3. 3. Connect your bank account and verify your identity to receive your payments

Once registered, you can order your free card reader via the app – they typically take 3-5 business days to arrive

You can ask us anything via the chat icon in the app or refer to the step-by-step guides and FAQs in our Support Centre.

Alternatively, get in touch via the web form below, [email protected], or 020 4571 4796. We’re here to help.

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