We’re here to help

If you have any issues, feedback or ideas, let us know - we’d be happy to help.


We work with many types of business, from sole traders to clubs, charities, and companies. If you want to take payments anywhere, anytime, Lopay is here for you.

Please note: You can’t use Lopay if you sell products and services that are either prohibited by the credit card network or violate laws in the countries where Lopay operates. For more information please see our Restricted Businesses page.

We charge a flat transaction fee, and you choose when you receive your money:

  • 0.79%* for Weekly payouts (every Thursday)
  • 0.99%* for Next Day payouts (next business day, Monday to Friday)
  • 1.79%* for Instant payouts (immediate, even on weekends & holidays)
* Rates apply to UK Visa & Mastercard payments. American Express, corporate & international card payments are +1% due to higher associated network fees.
Minimum payout is £1 (or £10 for Instant payouts). And your first card reader is completely free if you transact £2,500 in the first 6 months.  (Postage & Packaging applies.)
We charge an additional fee of +0.25% (£0.03 minimum fee) for payments via the Point of Sale, +0.49% for payment links, and +0.69% for subscriptions.
No monthly charges. No minimum term. 

Yes! Just 3 steps and you can be taking payments in minutes:


  1. 1. Download the Lopay app from the AppStore here or the Play Store here
  2. 2. Enter your company and contact details to register
  3. 3. Connect your bank account and verify your identity to start taking payments.

Once registered, you can order your free card reader via the app – they typically take 3-5 business days to arrive.

You can ask us anything via the chat icon in the app or refer to the step-by-step guides and FAQs in our Support Centre.

Alternatively, get in touch on [email protected] or 020 4571 4796. We’re here to help.